Frequently Asked Questions
Dive into clarity with our FAQ repository, where answers await your every question.
How are the servings calculated for my dog?
Is our food suitable for pets?
Why does The BigPaw Project taste better than other dog food and smell so good?
My puppy occasionally gets diarrhea. Is it something I'm feeding it?
The most likely cause of sporadic diarrhea in dogs is probably something they ate that wasn’t part of their usual diet.
So how do I know how much to feed my fluffy carnivore?
Here are some general tips for feeding your puppy:
- Follow the Guidelines: Start with the recommended amount on the packaging based on your puppy’s weight.
- Monitor Body Condition: Regularly assess your puppy’s body condition. You should be able to feel their ribs without excess fat covering them.
- Adjust as Needed: If your puppy is gaining too much weight, reduce the amount of food slightly. If they’re losing weight or appear too thin, increase the amount.
- Consider Growth Phases: Puppies go through rapid growth phases, so their nutritional needs may change. Be prepared to adjust their food intake accordingly.
- Feed BigPaw Food: Choose a high-quality puppy food that is appropriate for their breed size and formulated to meet their specific nutritional needs.
- Avoid Overfeeding: Overfeeding can lead to obesity and other health problems. Stick to the recommended portion sizes and avoid giving too many treats.
- Consult Your Vet: Your veterinarian can provide personalized advice based on your puppy’s age, breed, size, and health status.
By monitoring your puppy’s growth, body condition, and energy levels, you can adjust their food intake to ensure they’re getting the nutrition they need without excess calories.
My pet has allergies what should I feed?
What is the shelf life of our product?
Do recipes by Waggles or Purrs contain artificial flavors, preservatives or colors?
What type of meat is used in recipes by Waggles and Purrs?
Why is there a color variation?
Do your products have any fillers, artificial colors, flavors or preservatives?
Has my order shipped?
How do I track my order?
What is your return policy?
If an item is faulty or has been damaged in transit, contact us and we will put things right for you.
What if my pet doesn't like the BigPaw Food?
What is complete & balanced and why is it important?
There is Complete & Balanced, meeting the required nutritional levels established for adult maintenance or growth. This is important as it provides the vital nourishment to maintain mood, appearance and overall general health. Excess vitamins and nutrition can also lead to vitamin toxicity, so getting the balance right is important.
What is the best way to store my dry pet food?
- Finish all of the food from one bag before adding another bag into the bin. If you have a small amount left, you can transfer it to a plastic bag so that you can proceed to step #2.
- Wash the bin with hot, soapy water and dry thoroughly before adding a new bag of food.
- Cut out the production code and “best before” information from the bag and tape it to the top of the bin so that if you have any questions or concerns, you can provide this information to the customer support department.
- Store the bin in a cool, dry location. Extreme heat can cause the food to spoil and excessive moisture can lead to mold growth in the bin.
Where is your food manufactured?
Where can I find ingredient and nutrition information about a specific product on your site?
How are shipments processed? Do you provide countrywide shipping?
Consult Our Expert
Choosing Big Paw is the best decision for your beloved pets because our whole food recipe and nutritiously healthy food ensures improved digestion, strong bones and teeth, shiny coat and overall happiness of your dog.