Important announcement please note our team will be taking a short break to celebrate Eid with their loved ones. No deliveries from 7th - 14th April . We will resume our service with joy and renewed energy from 15th April

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Frequently Asked Questions

Dive into clarity with our FAQ repository, where answers await your every question.

How are the servings calculated for my dog?
We work closely with our veterinary nutritionists to identify the appropriate calorie requirements for different breeds, ages, activity levels, and ideal weight combinations. The feeding guidelines are also specified on the product’s packaging and website. Some dogs metabolize more quickly than others, therefore certain regimens may need to be adjusted further.
Is our food suitable for pets?
Yes, our dog food has advantages. Every dog food recipe is made using an ingredient list that has been carefully chosen to provide nutrients that support your pet’s general health. Dog food product pages on the Bigpaw website and product labels provide more nutritional information.
Why does The BigPaw Project taste better than other dog food and smell so good?
High-quality dried chicken, fresh ingredients, and minimal processing methods are used in The BigPaw Project. The reason dogs find it so alluring is that it helps preserve the natural scents.
My puppy occasionally gets diarrhea. Is it something I'm feeding it?
Pet owners frequently complain about diarrhea or soft stools, particularly dog owners who walk their pets on leashes and cat owners who are in charge of keeping the litter box clean. Undoubtedly, dietary intolerances can disturb the digestive system and result in vomiting or diarrhea. On the other hand, you would anticipate daily symptoms of digestive distress rather than sporadic ones if your pet is not tolerant of anything in their regular diet.

The most likely cause of sporadic diarrhea in dogs is probably something they ate that wasn’t part of their usual diet.

So how do I know how much to feed my fluffy carnivore?
Feeding guidelines provided on pet food packaging can be a helpful starting point. These guidelines typically recommend an amount based on your puppy’s weight or size. However, it’s essential to remember that these are just general recommendations and may need adjustment based on your puppy’s individual metabolism, activity level, and other factors.

Here are some general tips for feeding your puppy:

  1. Follow the Guidelines: Start with the recommended amount on the packaging based on your puppy’s weight.
  2. Monitor Body Condition: Regularly assess your puppy’s body condition. You should be able to feel their ribs without excess fat covering them.
  3. Adjust as Needed: If your puppy is gaining too much weight, reduce the amount of food slightly. If they’re losing weight or appear too thin, increase the amount.
  4. Consider Growth Phases: Puppies go through rapid growth phases, so their nutritional needs may change. Be prepared to adjust their food intake accordingly.
  5. Feed BigPaw Food: Choose a high-quality puppy food that is appropriate for their breed size and formulated to meet their specific nutritional needs.
  6. Avoid Overfeeding: Overfeeding can lead to obesity and other health problems. Stick to the recommended portion sizes and avoid giving too many treats.
  7. Consult Your Vet: Your veterinarian can provide personalized advice based on your puppy’s age, breed, size, and health status.

By monitoring your puppy’s growth, body condition, and energy levels, you can adjust their food intake to ensure they’re getting the nutrition they need without excess calories.

My pet has allergies what should I feed?
While it’s true that gluten is a common allergen for some pets, it’s not the only potential allergen. Pets can be allergic to a variety of ingredients, our food is Gluten Free hence there is no chance of allergies.
What is the shelf life of our product?
The shelf life of our food is one year. It always wise to check the expiration date and follow any specific storage instructions provided on the packaging.
Do recipes by Waggles or Purrs contain artificial flavors, preservatives or colors?
Our recipes contain only natural ingredients. All our recipes are made without the use of any artificial and/or natural preservatives, colors or flavors.
What type of meat is used in recipes by Waggles and Purrs?
We’re proud that the first ingredient in our recipes is dehydrated whole chicken.
Why is there a color variation?
We do not use any artificial color in any of our recipes. There are natural variations in raw ingredients which can result in a variation in the color of actual recipes. While slight alterations in color may occur, we can assure you that each batch of our recipes undergoes rigorous testing to ensure it meets the highest quality and safety standards before being released to the customers.
Do your products have any fillers, artificial colors, flavors or preservatives?
Our food contains NO artificial colors, flavors, or preservatives and NO fillers.
Has my order shipped?
You will receive an email to confirm your order has been received and a second email when your order is dispatched. If you do not receive the order confirmation email, check your junk email folder.
How do I track my order?
Tracking information will be included in the dispatch confirmation email.
What is your return policy?
You have the right to return your order up to 14 days from the day you receive the goods. Maybe it wasn’t quite right for your needs or you simply changed your mind – it’s not a problem. If you wish to exchange or have your order refunded which will usually be processed on the day we receive the returned goods and certainly within 10 days.

If an item is faulty or has been damaged in transit, contact us and we will put things right for you.

What if my pet doesn't like the BigPaw Food?
If your pet does not like our food then you may give our food at fasting, mix our food with the previous food homogeneously and must follow the transition chart mentioned at the back of the packaging.
What is complete & balanced and why is it important?
“Complete & Balanced” pet food contains all the essential vitamins & nutrients needed for your pet in their life stage and for their specific needs. These foods are intended to be fed as the pet’s sole diet.

There is Complete & Balanced, meeting the required nutritional levels established for adult maintenance or growth. This is important as it provides the vital nourishment to maintain mood, appearance and overall general health. Excess vitamins and nutrition can also lead to vitamin toxicity, so getting the balance right is important.

What is the best way to store my dry pet food?
Our foods remain freshest when stored in a cool, dry location. The food can be stored in the bag, but make sure to protect it from pests that may be attracted to the food (or hungry pets that may take an extra meal). Many customers choose to dump the food into a bin or container. This is certainly a reasonable way to store the food, but make sure to follow these simple steps:

  1. Finish all of the food from one bag before adding another bag into the bin. If you have a small amount left, you can transfer it to a plastic bag so that you can proceed to step #2.
  2. Wash the bin with hot, soapy water and dry thoroughly before adding a new bag of food.
  3. Cut out the production code and “best before” information from the bag and tape it to the top of the bin so that if you have any questions or concerns, you can provide this information to the customer support department.
  4. Store the bin in a cool, dry location. Extreme heat can cause the food to spoil and excessive moisture can lead to mold growth in the bin.
Where is your food manufactured?
Our food is manufactured at Sahiwal.
Where can I find ingredient and nutrition information about a specific product on your site?
To access nutritional information for products on our site, simply go to that product page and click the “Ingredients” tab under the product description. There, you will be able to view the product’s ingredients and feeding recommendations. If you need additional information, please contact us and one of our advisors will be happy to help you.
How are shipments processed? Do you provide countrywide shipping?
Yes! When you place an order with us, our team processes the shipment by carefully packaging your items and arranging for them to be sent out for delivery. We work to ensure that the shipping process is smooth and efficient, so your order reaches you in a timely manner. Additionally, we offer nationwide shipping, meaning we can deliver your items to addresses across the country, providing convenience and accessibility to our customers regardless of their location.

Consult Our Expert

Choosing Big Paw is the best decision for your beloved pets because our whole food recipe and nutritiously healthy food ensures improved digestion, strong bones and teeth, shiny coat and overall happiness of your dog.